Real Estate Agency Trust Accounts, Managed with Confidence.
We help real estate agencies simplify trust account management with a service tailored to the way they work. What sets us apart is our high-quality, detail-focused support and our genuine passion for contributing meaningfully to the agencies and people we work alongside.
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AU-wide
Agencies supported
About Us
The calm, considered way to run your trust account.
Reliance Property Accounts was created by Kasie to provide Australian Real Estate Agencies with a more personal, reliable and detail-focused approach to outsourced trust accounting. Since 2018, Kasie has specialised in outsourced trust accounting, supporting agencies with the accuracy, consistency and care required to keep their accounts organised, compliant and audit-ready.
01
Tailored From the Start
We take the time to understand your agency, your systems and your preferred way of working, then tailor our service to suit your needs. No rigid templates or forced workflows.
02
Managed Daily, With Care
Once everything is set up, you can rest assured your trust accounts are managed each day with accuracy, consistency and compliance front of mind. Your team can focus on property management while we keep the numbers clean.
Common Questions
Frequently Asked Questions
Everything you need to know about partnering with us.
Where are you located?
Based in Victoria, supporting agencies Australia-wide.
Do we need to have everything perfect before reaching out?
Not at all. In fact, many agencies reach out because things are busy, unclear or not running as smoothly as they would like. The discovery stage is designed to understand where you are now and what support would help most.
What if our current processes are a bit messy?
That is absolutely fine. It is common for internal processes to become slightly tangled during busy periods or staff turnover. We can help you untangle things and establish a cleaner, more efficient way of working moving forward.
What if we only need help temporarily?
Our focus is on forming strong, ongoing relationships with the agencies we support, which means we do not typically offer short-term or temporary relief. We find our service adds the most value when we can truly embed ourselves as a long-term extension of your team.
Is outsourcing suitable for a smaller agency?
Absolutely. Outsourcing can be highly beneficial for smaller agencies or solo directors, as it allows you to access specialised trust accounting support without the commitment and overhead of hiring part-time internal staff.
Is outsourcing suitable for a larger agency?
Yes. For larger agencies, outsourcing provides a reliable and scalable solution that is not affected by internal staff leave or turnover. It ensures your trust account receives consistent attention, regardless of how busy the office gets.
Do you work with agencies outside Victoria?
Yes, we support agencies across Australia. As trust accounting legislation varies by state, we work closely within the framework applicable to your location to ensure ongoing compliance.
Will we lose control of our trust account if we outsource?
No. Your agency remains in control at all times. We work within your approved systems, processes and authority limits, and only complete tasks in line with your instructions and agreed service scope.
How do we know our trust account will remain compliant?
Compliance is at the centre of everything we do. Our processes are designed to support accurate daily management, clean reconciliations, timely payments and organised reporting, helping your agency stay audit-ready and confident.
Is it safe to give remote access to our systems?
Yes. We operate securely and only request access to the specific platforms required to manage your account. You maintain full visibility over the actions we take within your software.
What access do you need to manage our trust account?
This depends on your software and service scope. Generally, we may require access to your trust accounting software, banking platform and any relevant bill or document portals. Access levels are discussed and approved during the sign-up phase.
Will you make changes without our approval?
No. We only process transactions and make updates based on the information provided by your team or the agreed processes outlined in our scope. We always seek clarification before proceeding if anything is unclear.
What if we are nervous about someone external managing payments?
This is completely understandable. We follow strict verification processes for all payment details, and all final payment approvals remain securely with you or your authorised team members.
Can payment approvals stay with us?
Yes. We can prepare the payment batches within your software and banking platform, leaving the final authorisation and release of funds entirely up to your designated internal approver.
How do we know what is being done each day?
We maintain clear, regular communication so your team is always in the loop. You will be updated on daily tasks, any outstanding items requiring your attention, and the overall status of the trust account.
What happens if there is an error?
While our systems and focus on detail aim to prevent errors, if one does occur, we address it immediately. We identify the cause, implement the necessary correction within compliance guidelines, and keep you informed throughout the process.
Will you tell us if something does not look right?
Absolutely. If we spot an inconsistency, an unusual transaction, or a process that could pose a compliance risk, we will raise it with you immediately so it can be addressed.
Do you understand the pressure property managers are under?
Yes. Having worked closely with property management teams for many years, we understand the daily demands and urgency of the role. We design our communication and processes to support your team, not slow them down.
Can we speak to a real person when we need help?
Yes. We pride ourselves on being accessible and responsive. Whether you prefer to communicate via email, phone, or a scheduled video call, we are here to provide the support you need.
What if we already have internal staff handling some of the trust accounting?
That is completely fine. We can work alongside your existing team and support the areas where you need assistance most, whether that is daily reconciliations, payments, bill entry, end-of-month, overflow support or compliance clean-up.
Do public holidays affect our service?
We observe national and Victorian public holidays. We will communicate clearly with you in advance of any upcoming holidays to ensure all necessary tasks, such as payments and reporting, are managed seamlessly around these dates.
Contact Us
Ready to feel more confident about your trust accounts?
Whether you are ready to outsource, looking for a more reliable support option, or simply want to understand what the process could look like, we would love to hear from you.
Your enquiry will be treated confidentially and with care.